Earth Customer Support
At Earth Broadband, we believe great service doesn’t stop once you’re connected.
Our Support team is here to make sure your experience stays smooth, reliable, and stress-free.
Whether you need quick troubleshooting, guidance on your account, or help getting the most out of your broadband, you’ll always find clear answers and friendly assistance right here.
What is my internet speed?
Are you experiencing lag in your connection? Or maybe you’re thinking of upgrading but aren’t sure of your current speed? Whatever the issue, we’ve got you covered! Regularly checking your broadband speed ensures you’re getting the performance you expect.
Download speed
The rate at which data transfers from the internet to your device. Important for streaming, downloading files, and browsing.
Upload speed
Your device sends data to the internet at a certain rate. Crucial for activities like video conferencing and uploading files.
Latency / Ping
The time taken for data to travel from your device to the server and back. Significant for online gaming and real-time activities.
Do you still need assistance?
- OFFICE HOURS:
- Mon – Thursday 9am – 5.30pm
- Friday 9am – 5pm
- Saturday 9am – 1pm
- Saturday 9am – 1pm
- LIVE CHAT OPEN HOURS:
- Mon – Friday 9am – 5pm
- Saturdays and Bank Holidays 9am – 1pm
We are here to help
- 01403 214069
- earthbroadband@hometelecom.co.uk
- Live Chat - get an instant response