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Billing and Payments

If you need to update your details, please give us a call on 01403 216133 and ask to be put through to either Credit Control or Customer Service, who will be happy to help.

A pro-rata payment is a partial charge that covers the time from when your service goes live until the end of that month. Your first invoice will be issued the Friday after your service starts, with direct debit taken three days later. After that, payments will be collected on your usual direct debit date. Read more